To develop your skills to work in the customer service industry. At this level you will develop your knowledge and demonstrate your customer service skills.
40 hours - including classroom-based learning and assessments.
For people wishing to work with people in a customer-facing role - this could be in a bank/shop/office reception. It will provide the skills needed to deal with both external and internal customers.
Yes - Level 1 Award in Customer Service.
Previous experience of a retail/customer services environment would be useful. You will need to successfully complete the initial assessment to secure a place on the course. You will require English skills at Level 1.
By the end of the course you will:
Customer service skills are in demand and can help you find work in almost any industry or job role; you could use these skills in almost any setting. For example, working in a busy call centre, a sports or leisure centre, a hair salon or a bank. If you work as a freelance or contractor, customer service skills can help you build up your business by increasing your customers' satisfaction. You could look to do Customer Service Level 2 or further develop your skills by doing Business Administration qualifications - look at our Business Administration Level 2.
You will be encouraged to participate in group work, roleplay and in other class activities and to make your own notes.
You will need to provide your own writing materials (pen, notebook/folder) and have your own email account.
Vina Patel | Teaching & Learning Manager
T: 0121 464 9138