8 hours - including classroom based learning and assessments
Introductory course for people wishing to work in a customer-facing role - this could be in a bank/shop or office reception. It will provide you with the skills needed to deal with both external and internal customers
Previous experience of a retail/customer services environment would be useful. You will need to successfully complete the initial assessment to secure a place on the course. You will require English skills at Level Entry 3
By the end of the course you will:
You will be encouraged to participate in group work, role plays and in other class activities and to make your own notes
Customer service skills are in demand and can help you find work in almost any industry or job role. You can use these skills in almost any setting, for example, working in a busy call centre, a sports or leisure centre, a hair salon or a bank. If you work as a freelancer or contractor, customer service skills can help you build up your business by increasing customers satisfaction. This course is an introduction to studying Customer Service Level 1.
You will need to provide your own writing materials (pen, notebook/folder) and a memory stick. You will need to have your own email account. A minimum of 95% attendance is required, as success is linked to attendance
If you would like more information about this customer service course contact Vina Patel on 0121 464 9138