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Customer Service - An Introduction

Length of course

8 hours - including classroom based learning and assessments

Who is the course for?

Introductory course for people wishing to work in a customer-facing role - this could be in a bank/shop or office reception. It will provide you with the skills needed to deal with both external and internal customers

Will I gain any qualifications?

No

Do I need any knowledge, skills or qualifications?

Previous experience of a retail/customer services environment would be useful. You will need to successfully complete the initial assessment to secure a place on the course. You will require English skills at Level Entry 3

Course content

By the end of the course you will:

  • Identify different types of customers
  • Identify different communication methods to use with different customers
  • Learn how to identify if the product or service is “fit for purpose”
  • Learn how to deal with customer queries

How will I learn?

You will be encouraged to participate in group work, role plays and in other class activities and to make your own notes 

What could this course lead to?

Customer service skills are in demand and can help you find work in almost any industry or job role. You can use these skills in almost any setting, for example, working in a busy call centre, a sports or leisure centre, a hair salon or a bank. If you work as a freelancer or contractor, customer service skills can help you build up your business by increasing customers satisfaction. This course is an introduction to studying Customer Service Level 1.

Your commitment as a learner

You will need to provide your own writing materials (pen, notebook/folder) and a memory stick. You will need to have your own email account. A minimum of 95% attendance is required, as success is linked to attendance

Useful websites

http://www.skillsyouneed.com/general/customer-service-tips.html

More information

If you would like more information about this customer service course contact Vina Patel on 0121 464 9138

 

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