To develop skills and knowledge, directly relevant to delivering excellent Customer Service. The course will prepare you for employment or a level 3 course in this area.
130 Guided Learning Hours. Courses are usually 1 x 3.5hrs per week.
Adults (19+) who would like to develop their Customer Service skills for everyday life and work and achieve a Level 2 qualification.
Yes, Pearson BTEC Level 2 Certificate in Principles of Customer Service. There are a range of learning activities in class to ensure you have the skills and knowledge for each assessment. There is a written assessment for each unit, therefore good ICT skills are essential. The course embeds the development of study, English, maths and job skills to help prepare you for study at higher levels and improve work prospects.
Your English, maths and IT skills will be assessed before you join the course to make sure that the course is the right level for you.
By the end of the course you will complete the following mandatory units;
Six optional credits must also be completed to achieve the qualification, your tutor will advise you of these units.
Employment or progression to a higher level e.g. Level 3 course. Potential starting salaries in retail £35,000+. Source: The Times Top 100 employers 2019.
You will be invited to a 1:1 progress review with your tutor on a frequent basis. This will take place either half an hour before or after your normal class time.
Paper, pen and ring binder and, if possible, bring along your own device (smartphone or tablet) to access online resources and apps to support your ICT learning in class. You will also need to be prepared to do some individual work at home between classes.
To improve your progress on the course we expect you to attend on time and every session. If you are unable to attend a session, you will be required to email your tutor with the reason for non-attendance and you will be set work to complete at home.
Vina Patel | Teaching & Learning Manager
T: 0121 464 9138