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Statement of Service

Information and Advice for Learning and Work

You are entitled to:

  • Free 1:1 interview with comprehensive information and advice about learning and work
  • A safe, healthy and welcoming environment in which to discuss your needs
  • Impartial, confidential information and advice from specialist and experienced staff
  • A referral to another adult learning provider if more suitable
  • Information and advice on a range of extra support, for example, childcare; funding; additional English and Maths
  • Support if you have a disability in line with the Equality Act 2010
  • Information in an accessible format. For example, on request, we can change the print size and/or colour of text and background to make it easier for you to read
  • Bring an interpreter if you cannot understand English
  • Equality and respect as an individual
  • A serious response from BAES if you are discriminated against
  • Opportunities to comment on the quality of the Information and Advice Service
  • In-depth careers guidance

What we ask of you:

  • Take advantage of the information and advice about courses offered by BAES
  • Respect the values, privacy and property of others
  • Let us know if you have physical or sensory disability, mental ill health or learning disability as we may be able to offer additional support
  • Do not accept any form of discrimination and report it if it happens
  • Comply with health and safety requirements
  • Give feedback to BAES on the Information and Advice Service

Different needs, different support

It is important to BAES that learners choose the right course, whether it is to help you get a job, or develop your skills for work or improve your health and well being.

We have a trained and experienced Learner Services Team on hand to help you make the right choices and a range of support measures that we can put in place to help you reach your goals. We will however make it clear what we can offer you, how it will be done, by when and by whom.

Contact your local Learner Services Team member for more information.

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