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Supporting your Learning

We are here to help you achieve your learning goals.

Birmingham Adult Education Service holds the matrix Standard. This is the national quality standard for Information, Advice and Guidance (IAG).

This means that we offer you a welcoming and safe environment in which to discuss your learning needs. We will also ensure that the information given to you is impartial and confidential, and will refer you to another provider if necessary.

All our staff are committed to supporting learners to achieve and progress on their courses and we offer a range of support to help. This includes specialist support for learners with disabilities; additional English and maths; advice on funding and childcare.

You can find a full version of our Statement of Service here.

General enquiries

All our Centre staff will be happy to help you with any questions you may have about:

  • Facilities at the centre and opening times
  • Childcare arrangements
  • Health & Safety
  • Financial support
  • General concerns or if you wish to make a complaint

Supporting you while you learn

Centre staff can also make an appointment for you to see a member of the Learner Services Team. They are specialists who can offer support, information and advice on:

  • Choosing the right course
  • "Next Steps" when you have completed your course
  • Routes into work

    Matrix QM CMYK WEB

  • Career choices
  • Support with your English and Maths, so you don't fall behind during your course
  • Support for adults with a disability
  • Support for adults with a learning difficulty
  • Financial Support

If you would prefer to book an appointment yourself to talk to a member of our Learner Services Team please use the contact form below. We also have links with the National Careers Service and, if you prefer, we can supply you with contact details of a member of their staff.

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